Shipping policy
Shipping Policy
Last updated: September 21, 2026
At Pluto, we aim to process and deliver your orders as quickly as possible.
1. Order Processing
Orders are processed after successful payment confirmation.
Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next business day.
2. Shipping Time
After your order has been shipped, the estimated delivery time will depend on your location and the courier service used.
The estimated delivery date, where available, will be provided during checkout or through your order/shipping confirmation.
Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, holidays, incorrect address information, or circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
4. Order Tracking
Once your order has been shipped, you may receive tracking information through the contact details provided during checkout.
You can use the tracking information to follow your order's delivery status.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and PIN code.
Pluto is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
6. Delayed or Lost Orders
If your order is significantly delayed or appears to be lost in transit, please contact us at:
We will work with the relevant delivery partner to investigate the issue.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order number and clear photos or videos of the product and packaging so that we can review the issue.
Eligible cases may qualify for a replacement or refund according to our Return and Refund Policy.
8. Contact Us
For questions regarding shipping or your order, contact:
Email: theplutostores@gmail.com
Store: Pluto